Studio Reservation & Cancellation Policy
Classes can be reserved online using our MindBody online schedule, by phone, or by email. Reservations must be made with a credit card to confirm your place in class. Purchases will not be refunded to your credit card. If a reservation is cancelled early the class is credited to your Elements™ Fitness Studio account to use towards future reservations. Single classes, class packages, unlimited packages, special promotions, workshops, and memberships are non-refundable. Classes and instructor assignments are subject to change. Pricing is subject to change without notice. New clients should contact Elements™ Fitness Studio to inquire about our classes. New Clients are encouraged to contact their doctor prior to starting a new fitness regime.
Private Sessions, Small Groups & Workshops
Reservations for private sessions must be made in person, over the phone or by email. Please contact [email protected] to inquire about availability. Reservations may be cancelled over the phone or by email 24 hours before the start of the workshop. Private Sessions and Workshops cancelled after the 24-hour cancellation window will be charged full-price for the missed service.
Waitlists
If you are added to class from a waitlist, you need to confirm your reservation 4 hours prior to the start of class. Once a class is confirmed, you will be held to the cancellation policy for that class.
Cancellations
Reservations and classes booked are subject to a 24-hour cancellation window. You must cancel your reservation online, over the phone or in the studio. Classes purchased cannot be refunded or transferred.
* Please Note: All cancellations made after our 24-hour window will be considered a late cancel and will be charged the full price for the missed class. No-show and late cancellations will be charged the full price for the classes missed. No refunds will be given for no show and or late cancellations.
Purchasing & Return Policy: Class Package Policies
Single classes expire one month from the date of purchase. 5, 10, and 20 class series expire 12 months from the date of purchase. Class Packages are non-transferable and non-refundable. Sharing of class packages is not permitted. A special exception is made on a case-by-case basis for immediate family members. Any questions please contact [email protected].
Monthly unlimited packages expire 31 days from the date of activation.
Special promotional packages and workshops may have shorter expiration dates. If a reservation is cancelled early the class is credited to your Elements™ Fitness Studio account to use towards future reservations. Purchases will not be refunded to your credit card or given back as cash. Discounts are only available when making purchases at the studio or by phone. Please call 917-589-7319 for information.
Return Policy for Packages
Single classes, class packages, unlimited packages, special promotions, workshops and memberships are non-refundable and non-transferable.
Return Policy for Merchandise
NO refunds. We will gladly accept returns of unwashed and unworn merchandise with the tags attached within 15 days of the purchase date for store credit or exchanges. Socks, accessories, & undergarments are final sale. All sale items are final. *Classes and instructor assignments are subject to change. Pricing is subject to change without notice.